Refund policy

Damages and Issues

We take every precaution to ensure your candle arrives to you as quickly and safely as possible, however on rare occasion, breakage may occur in transit. If this has happened, please send us an email at info@threeivseven.com with the following: 

• Photos of the packaging and candle if possible 
•  Quantity of broken candles as well as the order number  and we'll send a replacement ASAP.  

Please ask for a refund OR a replacement If you feel your candle has a manufacturer defect, please follow the steps above so we can solve your issue as quickly as possible. 

Sending the above information does not guarantee you will receive a refund or replacement.

You can always contact us for any return/refund questions at info@sparkaflamecandle.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sparkaflamecandle.com.